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Full-time Manager, Consumer Services

at Oregon Insurance Division in Oregon


Insurance Division
Manager, Consumer Services

We have an exciting opportunity for an innovative, energetic, and highly skilled professional to direct and manage through subordinate managers the producer licensing, consumer advocacy, and market surveillance programs. This person will serve as a member of the executive team, developing policy, strategic goals and initiatives, and working with stakeholders and consumers in formulating legislative concepts and policy direction for division programs.

The Department/Division:
The Department of Consumer and Business Services (DCBS) is a progressive business regulatory state agency dedicated to the mission of protecting consumers and workers in the State of Oregon. The Insurance Division is responsible for protecting the public's interests by ensuring the financial soundness of insurers, the availability and affordability of insurance, and fair treatment of policyholders and claimants while maintaining a positive business climate.


The successful candidate will at a minimum have:
Three years of management experience; managing multiple units/program areas; which included responsibility for the following:
Interpreting and creating rules and policies;
Developing long and short range goals and plans;
Directing and guiding key projects; and
Evaluating unit/program area performance.

45-48 quarter hours (32-32 semester hours) of graduate level coursework in management may substitute for one year of experience.

Preference may be given to candidates with experience working in the Health Insurance Industry; specifically experience with HIPAA.

Desired Attributes:
Five years of increasingly responsible management experience.
Collaboration, negotiating and consensus and relationship building skills with the ability to manage the conflicting priorities or diverse stakeholders with a focus on collaboration and relationship-building with government officials, citizens and other key stakeholders.
Demonstrated success in leading others in a manner that fosters commitment to delivering effective and quality results with a focus on problem solving.
Experience in the development, implementation and evaluation of strategic organizational goals, plans and policies.
The ability to analyze complex and sensitive issues and situations, identify alternative solutions, forecast consequences of proposed actions, and implement recommendations in support of established goals.

Salary & Benefits:
Salary $61,812 to $91,020 annually, plus benefits.

The State is an employer that's committed to providing each employee with opportunities for job enrichment, professional growth, career advancement and a strong emphasis on family life and the values that make living in Oregon an exceptional experience.

As an employer, the State of Oregon provides a package of employee benefits designed to attract and keep highly skilled, motivated people. As part of each employee's total compensation, the State makes monthly contributions toward medical, health, dental, vision and basic life insurance premiums and a retirement plan. Some of the other benefits include vacation, sick leave, holidays, and personal leave.

Oregon Life Style:

Salem, the state's capital city, is located in the center of the Willamette Valley - one of the most fertile and agriculturally-productive regions in the world. This area, dotted with cities, farms and forests, is considered one of the most livable in the country - offering a low cost-of-living, good schools and year-round pleasant weather. Salem is located less than one hour from Oregon's major metropolitan area, Portland, and is approximately an hour and a half from the Pacific Ocean, the Cascade Mountain Range, and beautiful Mt. Hood.

For outdoor enthusiasts and urban culture fans, opportunities abound in and around Salem. Outdoor recreation, performing arts and a variety of festivals and special events are offered year-round.

Just east of Salem, you'll find spectacular mountains with a myriad of lakes, rivers and streams, allowing for an abundance of recreational opportunities. You're never far from a place to enjoy skiing, camping, fishing, white water rafting, snowmobiling or other outdoor activities.

To the west you'll find the rugged, picturesque Oregon Coast. The coast offers lighthouses, viewpoints, bays, and beaches that dot the unspoiled, 400-mile shoreline. Visitors can experience the wonders of the ocean by exploring tide pools or joining whale watchers during the whales' twice-yearly migration or view the sea life up close at the Oregon Coast Aquarium.

The State of Oregon does not have procedures or policies in place for VISA sponsorships. Within three-days of hire, applicants will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States.

To be considered for this opening, you must complete the application process described in the official job announcement. This link will take you directly to the official job announcement.

This announcement closes October 4, 2010.

The State is an employer that's committed to providing each employee with opportunities for job enrichment, professional growth, career advancement and a strong emphasis on family life and the values that make living in Oregon an exceptional experience.

The Department of Consumer and Business Services is an Equal Opportunity, Affirmative Action Employer Committed to Workforce Diversity

How to apply: DO NOT use the Apply Online button. Please copy and paste the following link into your browser address bar:

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Published on Sep 16, 2010
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