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Full-time Team Manager I

at Crawford & Company in New York

Based in Atlanta, Georgia, Crawford & Company ( is the world's largest independent provider of claims management solutions to the risk management and insurance industry as well as self-insured entities, with a global network of more than 700 locations in 63 countries. The Crawford System of Claims SolutionsSM offers comprehensive, integrated claims services, business process outsourcing and consulting services for major product lines including property and casualty claims management, workers’ compensation claims and medical management, and legal settlement administration. The Company’s shares are traded on the NYSE under the symbols CRDA and CRDB.

Position Summary:
Under direction of the Managing Director, Service Center Manager, or Operations Manager, leads a unit in producing a product of superior quality for Crawford & Company clients while meeting established production objectives and service standards.

Provides direction and supervision to adjusters and other staff.
Recruits, hires and evaluates performance of personnel as necessary.
Trains and develops new employees.
Assigns work ensuring balanced workload for employees in unit.
Reviews all assignments in accordance with service standards; continues to review at appropriate intervals.
If applicable, reviews reserves at least every 30 days and revises as necessary.
Reviews and corrects outgoing reports.
Completes file re-inspections and audits as requested.
Handles escalated issues regarding claims and procedures specific to Client.
Monitors production, reviews billing dockets and monitors gains and losses on contract accounts.
Maintains a minimal working caseload meeting all production objectives and service standards.
Recommends candidates for cross-training and advanced training.
Promotes a good public image of the Company.
Maintains up-to-date knowledge of licensing and regulatory requirements of industry and ensure compliance of employees in unit.
Encourages employees to pursue continuing education and monitors their completion of required courses; continues own personal development through continuing education and seminars.
Maintain records such as sick leave, vacation, company car, expenses and budgets as necessary.
Upholds the Crawford Code of Business Conduct at all times.
Participates in special projects or performs duties in other areas as requested.

Maintenance of an adjuster’s license
A valid driver’s license
High school diploma and at least two years college or an equivalent combination of education and experience
In-depth knowledge of insurance coverage, practices and negotiating skills.
Familiarity with legal, medical and technical disciplines.
Ability to effectively manage, supervise, and develop employees.
Good mathematical aptitude.

Previous experience as an Adjuster, Supervisor, Adjuster in Charge, Manager, or Team Manager.

In addition to a competitive salary, Crawford offers you:
Career advancement potential locally, nationally and internationally. Crawford & Company has more than 700 locations in 63 countries
On-going training opportunities through every stage of your career
Strong benefits package including matching 401k; health, dental, and life insurance; employee stock purchase plans; tuition reimbursement and so much more.

Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V

How to apply: DO NOT use the Apply Online button. Please copy and paste the following link into your browser address bar:

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Published on Jan 16, 2011
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