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Full-time State Reporting Customer Service Representative

at Chubb in New Jersey

For nearly 130 years, the Chubb Group of Insurance Companies has been delivering exceptional property and casualty insurance products and services to businesses and individuals around the world.

Today, we are the 11th largest property and casualty insurer in the United States and have a worldwide network of some 120 offices in 27 countries staffed by 10,100 employees. The Chubb Corporation reported $50 billion in assets and $13 billion in revenues in 2010. According to Fortune magazine, Chubb is the 185th largest U.S.-based Corporation. Forbes listed Chubb as one of America’s 100 Most Trustworthy Companies.

We have emerged as a leader in the insurance industry not only on the basis of our size or our longevity. We consistently strive to build lasting relationships with our customers and 8,500 independent agents and brokers, and we aim to be the best at what we do by delivering unparalleled service and innovative, scalable and specialized products backed by financial strength and third-party endorsements.

Chubb is seeking a State Reporting Customer Service Representative for the Whitehouse Station, NJ location.

Position Description:
Confers with team Specialist and Unit Manager to identify, plan and develop procedures to obtain greater efficiency in daily processing to ensure quality, state compliance and timely service. Expertise in the state reporting of personal lines new business and cancellations. Develop effective relationships with the Actuarial Department, Underwriters, Agents and Customer Service Center CSR’s. Receive, respond to, and resolve inquiries, requests, problems and errors on a timely and accurate basis for our agents, insureds and internal customers. Perform analysis to aid in identifying technical solutions. Take initiative to be proactive in anticipating trends and look to advise corrective action. Actively look to make recommendations for improved procedures and processes. Develop and maintain workflows. Electronically track work to ensure productivity, accuracy and service goals are met. Participate on special unit projects as assigned by Unit Manager, including branch related projects.

Performance Requirements:
1. Teamwork – encourage collaboration and an avid team environment amongst peers.
2. Customer Satisfaction – maintain a close working relationship with their Supervisor and peers to ensure timely problem resolution, and actively champion service and quality metrics to achieve customer satisfaction.
3. Initiative – take initiative to be proactive in anticipating trends and look to advise corrective action. Actively look to make recommendations for improved procedures and processes.
4. Communication Skills – strong written and verbal, ability to easily discuss subject matter and surrounding technology (in simple terms); willingness to give presentations to peers, management, or staff.
5. Interpersonal skills – the ability to gain respect of colleagues and credibility in other department.
6. Accuracy – ability to compile, organize, trend, and disseminate large amounts of data.

Technical Requirements:
1. Strong knowledge of Masterpiece Real Time, IMS and Choicepoint systems, workflows and procedures in order to resolve DMV issues.
2. Customer Service Focus.
3. Time Management Skills; ability to multi task and prioritize work assignments to meet service goals.
4. Quality Conscious – ability to focus on details, and demonstrate strong research skills.
5. Have achieved proficiency in all States currently in FS4 reporting program.
6. Provide training and cross-training to new hires and other members of the State Reporting team.
7. Demonstrate dependability, and a proven record of being a team player with the ability to work independently.
8. Self motivated ability to work independently as well as in a team environment.
9. Strong PC skills, knowledge of Microsoft Suite required.
10. Ability to interact and collaborate with team members to produce positive business results.
11. Ability to interact with customer and business partners of various levels both internal and external to the Customer Service Center/Chubb.
12. Understanding of Customer Service Center and CPI’s business objectives.
13. Excellent telephone skills required
14. Knowledge of Non-masterpiece and Grundy a plus.
15. Ability to deal with people at various levels in and outside of the organization.

Chubb prides itself on the ability to provide all employees with an extraordinary work environment which promotes teamwork, diversity and incentives for those who exceed expectations. Chubb has been recognized as one of the top 50 companies for diversity by Diversity Inc. magazine, one of America’s most admired companies by Forbes, and one of the top 100 companies to work for by Fortune.

Chubb's compensation and benefit plans work together to create a Total Rewards Program for our employees that is among the best in our industry. As a global organization, we work hard to achieve our goal of providing flexible and competitive compensation and benefits packages in each local market in which we operate. Our goal is to exceed average market practices for our performers. For more information about Chubb and our benefits, visit our website at www.chubb.com.

All interested applicants must apply online at www.chubb.apply2jobs.com Reference Requisition number 10540.

http://www.chubb.apply2jobs.com/index.cfm?fuseaction=mExternal.showJob&RID=10540&CurrentPage=2

Chubb & Son, Inc., a division of Federal Insurance Company, does not accept resumes from unsolicited third party agencies or recruiters. No fees will be paid to third parties who submit unsolicited candidates in this manner.



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Published on May 09, 2012
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