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Full-time PL Appraisal Coordinator

at Chubb in New Jersey

For nearly 130 years, the Chubb Group of Insurance Companies has been delivering exceptional property and casualty insurance products and services to businesses and individuals around the world.

Today, we are the 11th largest property and casualty insurer in the United States and have a worldwide network of some 120 offices in 27 countries staffed by 10,100 employees. The Chubb Corporation reported $50 billion in assets and $13 billion in revenues in 2010. According to Fortune magazine, Chubb is the 185th largest U.S.-based Corporation. Forbes listed Chubb as one of America’s 100 Most Trustworthy Companies.

We have emerged as a leader in the insurance industry not only on the basis of our size or our longevity. We consistently strive to build lasting relationships with our customers and 8,500 independent agents and brokers, and we aim to be the best at what we do by delivering unparalleled service and innovative, scalable and specialized products backed by financial strength and third-party endorsements.

Chubb is currently seeking a skilled PL Appraisal Coordinator to join our team in Whitehouse Station, NJ.

Competencies & Skills Required:
• Superior customer service skills
• Excellent written and verbal communication
• Excellent time management and organizational skills
• Proactive decision maker
• Detail oriented
• Ability to set priorities and manage multiple tasks
• Strong negotiation skills and be comfortable speaking with the customer and senior level management business partners
• Sales and/or Marketing experience are a plus
• Strong business acumen and understanding of the CPI business goals.
• Personal Lines and underwriting knowledge a plus
• Forward thinking self-starter
• Strong research skills and ability to complete tasks with efficiency and accuracy
• Strong leadership skills
• Dependable- with proven track record
• Proven record of being a team player with the ability to work independently
• The ability to maintain an exceptional phone presence when dealing with complex or difficult situations
• Excellent analytical and problem solving skills
• Accepts accountability and practices good judgment

Job Description:
As the point of contact between the Chubb appraiser and customer, this position requires a great deal of relationship building to create strong partnerships with internal business partners. The Appraisal Coordinator is responsible for scheduling appraisal appointments with Chubb clientele and will need to rely on constant communication with the appraisers to establish the appropriate scheduling of appointments.

The Coordinator is accountable for managing specific territory/territories and for meeting monthly and yearly production, timeliness and department business goals. To meet the goals and expectations, the Coordinator must be diligent in making a high volume of outbound calls to clients to secure appointments. In addition, the Coordinator must be results driven in order to accomplish tasks and manage the workload for their respective territory.

The Coordinator is also responsible for forecasting and predictive analysis. The Coordinator will create an appointment setting process that is time efficient and that accommodates all business partners and customers.

The Coordinator will spend time learning the geography of the territory, will utilize mapping tools, and will work closely with field appraisers so that appointments are scheduled logically and efficiently. Additionally, the Coordinator will gather the information that will be necessary for the appraisers’ appointments. Therefore, detailed training of Lotus Notes Calendar, mapping technologies, Underwriting notes, and the MARS and ClickSoftware systems will be provided.
This position requires a high level of confidentiality and discretion regarding the services provided to our customers. Minimal travel is required.

Department Business Hours: 8:00AM – 8:00PM

Chubb prides itself on the ability to provide all employees with an extraordinary work environment which promotes teamwork, diversity and incentives for those who exceed expectations. Chubb has been recognized as one of the top 50 companies for diversity by Diversity Inc. magazine, one of America’s most admired companies by Forbes, and one of the top 100 companies to work for by Fortune.

Chubb's compensation and benefit plans work together to create a Total Rewards Program for our employees that is among the best in our industry. As a global organization, we work hard to achieve our goal of providing flexible and competitive compensation and benefits packages in each local market in which we operate. Our goal is to exceed average market practices for our performers. For more information about Chubb and our benefits, visit our website at

All interested applicants must apply online at Reference Requisition number 10668.

Chubb & Son, Inc., a division of Federal Insurance Company, does not accept resumes from unsolicited third party agencies or recruiters. No fees will be paid to third parties who submit unsolicited candidates in this manner.

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Published on May 24, 2012
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