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Part-time Part Time Customer Service Representative

at Mark Coscarello in Virginia

As a Customer Service Representative, you are accountable for:

• Courteously and promptly answering all calls received in the Service Center from insurers, claimants, agents and any other parties and gather the necessary information in a timely manner.
• Accurately entering the first notice of loss information, identifying those claims that require immediate adjuster or supervisor attention.
• Responding to status and inquiry calls from customers regarding policy and coverage information within authority. Appropriately transfering calls without inconveniencing the customer.
• Perform data entry of faxes to include most lines of business and loss types.
• Actively reporting trends and/or service issues to the management team to ensure service levels to our customers and business partners are not impacted.
• Supporting an environment of continuous improvement by offering ideas and suggestions to improve the service level provided to our customers as well as help develop more efficient workflows.

This is a Part-Time position. The hours for this position will be as follows:
Mon 8:45 - 1:45
Tues 8:45 - 1:45
Thurs 8:45 - 12:45
Fri 8:45 - 1:45

Knowledge, skills and abilities:

• Strong PC navigation skills, including knowledge of Windows operating environment and internet.
• Strong communication skills. Ability to effectively interact with all levels of internal and external business partners.
• Excellent verbal and written communication skills.
• Strong customer service and telephone skills.
• Demonstrate ability to meet or exceed established ACD Performance Measures.
• Effectively work in a team environment.

Education and Experience:
• Bachelor’s degree preferred but not required.
• Prior call center experience preferred.
• Prior customer service experience required.

Chubb prides itself on the ability to provide all employees with an extraordinary work environment which promotes teamwork, diversity and incentives for those who exceed expectations. Chubb has been recognized as one of the top 50 companies for diversity by Diversity Inc. magazine, one of America’s most admired companies by Forbes, and one of the top 100 companies to work for by Fortune.

Chubb's compensation and benefit plans work together to create a Total Rewards Program for our employees that is among the best in our industry. As a global organization, we work hard to achieve our goal of providing flexible and competitive compensation and benefits packages in each local market in which we operate. Our goal is to exceed average market practices for our performers. For more information about Chubb and our benefits, visit our website at

All interested applicants must apply online at Reference Requisition number 10531.

Chubb & Son, Inc., a division of Federal Insurance Company, does not accept resumes from unsolicited third party agencies or recruiters. No fees will be paid to third parties who submit unsolicited candidates in this manner.

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Published on May 24, 2012
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