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Full-time Office Claims Representative

at Virginia Farm Bureau in Virginia

The “OCR” handles physical damage claims and provides efficient settlements in accordance with company procedures and standards

• Review, evaluate and adjust claims for payment by following procedures (verifying coverage’s, estimates, bills and other data).
• Maintain timely contact with insured’s and claimants.
• Evaluate and direct field claims to appropriate claims representative when required.
• Develop professional relationships with car rental, auto body shops and contractors.
• Diary and reserve open claims, set up new claims and process incoming mail daily.
• Make rental car reservations, extensions and payments in accordance with company procedures.
• Schedule appointments for drive-in claims service.
• Evaluate and make total loss settlements
• Process salvage on total loss vehicles
• Write estimates on damaged vehicles, as required

• Answer inquiries from agents and insured’s on coverage’s and procedures.
• Maintain logs and other records as required.
• Maintain knowledge of company procedures and the Unfair claims Practices Act.
• All other duties as assigned by the supervisor.

• High school diploma or equivalent
• Minimum 1-3 year property and casualty claims experience

• Proven customer focus
• Excellent oral and written communication skills
• Strong MS Office skills
• Proven ability to work well both independently and in a team environment
• Strong organizational skills
• Proven ability to be flexible and handle multiple tasks

• College or equivalent experience
• Prior VFB insurance experience
• AIC, INS, or I-Car Platinum

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Published on Dec 11, 2012
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