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Full-time Service Center Manager II

at Crawford & Company in New Mexico

Based in Atlanta, Georgia, Crawford & Company ( is the world's largest independent provider of claims management solutions to the risk management and insurance industry as well as self-insured entities, with a global network of more than 700 locations in 63 countries. The Crawford System of Claims SolutionsSM offers comprehensive, integrated claims services, business process outsourcing and consulting services for major product lines including property and casualty claims management, workers’ compensation claims and medical management, and legal settlement administration. The Company’s shares are traded on the NYSE under the symbols CRDA and CRDB.

Position Summary:
In this role, under the direction of the VP-Regional Manager you will, assure satisfactory profit margins and long-term growth consistent with business unit and service center objectives in a designated service center location by delivering quality services at sufficient production levels and by managing expenses; identifying market opportunities; and selling services locally to ensure maintenance and growth of revenue. Responsible for a service center with budgeted annual revenue of $2.5-4 million. 

Provides direction and supervision to Team Managers
Recruits, selects, orients, hires, coaches, counsels, disciplines and evaluates performance of branch employees
Sets branch objectives, monitors and appraises employee performance
Communicates and enforces ethical business practices and compliance with laws and regulations of jurisdiction
Maintains product quality through compliance with service standards and client instructions.
Completes file re-inspection and audits as requested
Establish and oversee clear objectives to Team Managers with respect to open case inventory with proper and timely closing and billing of files
Assigns work ensuring balanced workload for employees in Service Center
Establish and oversee clear objectives with respect to billed and unbilled inventory processes to meet business unit Days Sales Outstanding objectives
Monitors accounts receivable to encourage positive cash flow and to minimize aged accounts receivable
Monitors and improves efficiency of Service Center operations
Establish market presence and identify revenue opportunities. Makes sales calls on potential and existing clients
Responsible for the development of a sales plan and coordinates local sales efforts with national and regional sales plans
Directs sales solicitation activities of Team Managers as required
Upholds and projects the corporate image by participating in industry organizations and functions
Evaluates and recommends continuing professional education of Service Center personnel
Maintains personnel records and approves salary adjustments
Upholds the Crawford Code of Business Conduct at all times
Participates in special projects or performs duties in other areas as requested

College degree or an equivalent combination of education and experience

Knowledge and Skills:
Operations, process and technical knowledge
Management skills
Strong verbal and written communication skills
Good analytical ability and mathematical skills
Business development and sales skills
Ability to effectively manage, supervise, and develop employees
Thorough knowledge of services being delivered by branch office
Ability to effectively manage a budget and the profit and loss of an operation
Personal computer skills
Strong organizational and interpersonal capabilities

Previous experience delivering services and supervising the delivery of services offered by service center office; previous management experience desirable.

Decision Making/Interaction:
Decisions require balancing of multifunctional and sometimes conflicting interests. Constant interaction with internal and external customers.

Special Requirements/Certifications/Continuing Education:
Licensing as required by state and local jurisdiction
A valid driver’s license
Completion of continuing education requirements as outlined by Crawford Educational Services

In addition to a competitive salary, Crawford offers you:
Career advancement potential locally, nationally and internationally. Crawford & Company has more than 700 location in 63 countries
On-going training opportunities through every stage of your career
Strong benefits package including health, dental, and life insurance; employee stock purchase plans; tuition reimbursement and so much more.

Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V

How to apply: DO NOT use the Apply Online button. Please copy and paste the following link into your browser address bar:

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Published on Apr 21, 2010
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