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Full-time Assoc Cust Comm Spec

at Coventry Health Care, Inc. in North Dakota

Your Standard is Excellence

You've been looking for an opportunity to work with people who share your commitment to a higher standard. You imagine building a career and even enjoying your work.

Good News.

We've been looking for you, too!

Coventry Health Care is a leader in the managed care industry. Great people enable us to provide service that differentiates us from the competition. We offer a highly rewarding professional environment built around meaningful assignments, collaborative work environments and excellent training and development opportunities. We are a Fortune 500 company, and are proud to have also been named to Forbes Platinum 400 and Barrons 500.

At Coventry Health Care, you'll have the opportunity to collaborate with talented and dedicated professionals while developing and expanding your career. Consider building a career with us!

Associate Customer Communications Specialist

GENERAL SUMMARY
Responsible for developing and enhancing customer relationships by responding to customer inquiries and resolving customer concerns within a Contact Center team to meet or exceed customer service requirements.

ESSENTIAL RESPONSIBILITIES
- Interfaces with customers via telephone, written correspondence, fax, web, and/or electronic mail to respond to routine inquiries and resolve concerns.
- Researches customer information by effectively using the on-line resource library in response to inquiries including, but not limited to, authorizations, payments, denials, coordination of benefits, and eligibility.
- Investigates, analyzes, and resolves outstanding issues to achieve customer satisfaction; takes responsibility for following through and bringing outstanding issues to closure. Completes limited transactions including simple adjustments.
- Maintains complete and accurate documentation of all customer interactions.
- Demonstrates a basic understanding of all products.
- Demonstrates responsiveness and a sense of urgency when dealing with customers.
- Maintains production and phone quality standard.
- Proactively takes responsibility for own self-development.
- Demonstrates professionalism and presents a positive image of the company when interacting with customers.
- Supports individual and team goals and initiatives; accepts ownership for individual results.
- Performs other duties as required.

JOB SPECIFICATIONS
- High school degree or equivalent.
- Able to effectively handle multiple tasks.
- Demonstrates effective keyboard skills; able to navigate within a computer/systems-dependent environment without assistance; experience in a windows-based computer environment preferred.
- Effective verbal and written communication skills.
- Displays a positive, confident attitude.
- Able to absorb and apply new and changing information.
- Able to quickly think on one's feet.
- Highly self-motivated and accountable.
- Able to manage personal stress; can remain calm and controlled in stressful, unexpected situations.
- Analytical and problem solving skills.
- Strong listening and interpersonal skills; skilled at developing and
maintaining effective working relationships.
- Responds positively to goal-setting and performance measurement.
- Demonstrates organizational skills.
- Able to sit for long periods of time.
- Able to maintain regular and consistent attendance in accordance with company and departmental policies and procedures.

It's easy to build your career at Coventry.

Visit our website where you can view our open positions and learn more about your next opportunity with Coventry!

http://careers.cvty.com


How to apply: DO NOT use the Apply Online button. Please copy and paste the following link into your browser address bar:
http://coventry.contacthr.com/16075039


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Published on May 21, 2010
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